Frequent questions

What currency are the prices I see on the site in?
All prices are in USD.

I just placed an order, when will it be shipped?
We do our best to ship items as quickly as possible. Please allow 4-7 days for your order to be shipped, average shipping time is 3-9 days.
Tracking numbers will be updated 3-5 days after your order has been shipped. If you do not have a tracking number after 7 business days, please email us.

I'm not in love with my order, can it be returned? What if there is a problem?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to return it to us for a full refund. Once we have received the product, we will refund the full amount of your original purchase. Please include name and order number on returned packages.
Note: If your package is on its way, you will need to wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You can cancel your order without penalty. You must cancel your order before it is shipped. If the item has already been shipped, please use our easy returns system for a full refund.

I have entered the wrong address, what do I do now?
If you have misspelled or auto-filled an incorrect address, simply reply to the order confirmation email and confirm it. If the address is incorrect, we can change it to the correct one within 24 hours. No refund will be issued after 24 hours of sending the wrong address.

How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 3 to 9 business days.

I have a question that has not been answered, can you help me?
Of course. Please email us and we will be happy to help you in any way we can.
We receive a large number of emails, if you would like a quick response please attach your order number and address the issue clearly, thank you.